Your Workday System Operation in experienced hands.

Leading expertise at a competitive price.

Once the system goes live, day-to-day operations with Workday begins: enquiries from business units, new releases, minor change requests. We take over the operation of your tenant with certified consultants, so that your HR team can focus on its core tasks.

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Official Workday Service Partner

Components of Application Management Support (AMS)

·

Application Support

·

Release Management

·

Governance

·

Small Enhancements

Functional and technical guidance, with no need for coordination between different service providers.

 What we do for you

Four pillars for stable Workday operations

Our Application Management Support (AMS) covers everything that requires time and attention after go-live, from individual enquiries to the further development of your system.

Application
Support

Questions and issues arising in day-to-day operations

We analyse and resolve your requests, for example regarding business processes, security groups, calculations or reports.

Release
Management

Two major Workday releases per year

We assess new features and changes, review their impact on your tenant, and provide support for testing and activation.

Governance

Review and clear priorities

Transparency regarding enquiries and time spent, agreed priorities and controlled changes to your system.

Small Enhancements

New requirements from the HR departments

New reports, adjusted processes or additional notifications: minor enhancements without having to set up a separate project.

 Delivery-Modell

Boutique-Partner
with a strong Tier-Model

We are a Workday Boutique Partner, with a three-tier delivery model.

Level 1

Near-shore

Certified consultants with several years of experience are assigned to assist you.

Level 2

Off-shore

Additional certified consultants will be brought on board to cover further time zones if necessary.

Level 3

Expert knowledge

Experts are consulted to ensure that even highly complex enquiries are resolved promptly.

The result: Leading expertise at a competitive price, across all industries and all Workday functional areas.

 Contract models

Two ways of working together

A defined hourly quota or billing according to actual usage: you choose the model that suits your support requirements.

Most frequently selected

Retainer

Pre-booked monthly quota of hours

  • A fixed number of hours, e.g. 75, 100 or 200 hours per month
  • Unused hours are carried over and expire at the end of the year
  • Flexible use across all functional areas
  • E
    Predictable costs
  • E
    Ideal for ongoing support with maximum flexibility
As needed

Ticket-based

Billing per ticket or on a time-and-materials basis

  • Pay-per-Ticket or Time & Material
  • Only the hours actually worked will be invoiced
  • E
    Costs are variable, making them less predictable
  • E
    Ideal for low, difficult-to-predict support volumes

Which model is suitable for you?

Two quick questions, just to get a first idea.

AMS-Check
How often do you receive Workday requests?
What is more important to you
when it comes to the budget?
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Result

Our recommendation: Retainer. If you have an ongoing need, a fixed number of hours offers you predictable costs and maximum flexibility.
Trend: Retainer. Where there is an ongoing need, an allocation is usually more suitable, and any unused hours are carried over.
General trend: ticket-based, or a small retainer. Get in touch with us – together we’ll find the right amount.
Our recommendation: Ticket-based. For occasional enquiries, you only pay for the hours actually worked.